Cancellation Policy

Welcome to Kisanbhoomi, operated by FLTY Services Private Limited.

This Cancellation Policy explains the rules, procedures, and conditions for cancelling product orders, agricultural service bookings, machinery rentals, workforce bookings, veterinary consultations, and other services offered through the Kisanbhoomi website and mobile application.

This policy applies to all eligible purchases and bookings made through Kisanbhoomi. By placing an order or booking a service, you acknowledge that you have read, understood, and agree to this Cancellation Policy.

Order Cancellation

Customers may cancel eligible product orders before the order has been packed or dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may request a return after delivery if the product qualifies under our Return & Refund Policy.

Cancellation requests can be submitted through the My Orders section or by contacting Customer Support.

Service Booking Cancellation

Customers may request cancellation of eligible service bookings, including:

• Drone Spraying Services
• Tractor Services
• Harvester Services
• Workforce Booking
• Veterinary Consultations
• Other appointment-based agricultural services

Cancellation eligibility depends on the service provider's schedule, the stage of booking, and the applicable cancellation terms.

Cancellation Time Limits

To avoid unnecessary inconvenience to service providers and logistics partners, cancellation requests should be made as early as possible.

Generally:

• Product Orders: Before dispatch.
• Machinery Bookings: At least 24 hours before the scheduled service.
• Workforce Bookings: At least 24 hours before the scheduled service.
• Veterinary Appointments: At least 12 hours before the scheduled appointment.

Late cancellation requests may not qualify for a refund.

Cancellation by Kisanbhoomi

Kisanbhoomi reserves the right to cancel an order or booking under circumstances including:

• Product is out of stock.
• Pricing or listing errors.
• Payment verification failure.
• Regulatory restrictions.
• Seller is unable to fulfill the order.
• Delivery location is not serviceable.
• Fraudulent or suspicious activity.
• Force majeure events such as floods, cyclones, or government restrictions.

Where applicable, eligible refunds will be processed in accordance with our Return & Refund Policy.

Cancellation by Seller or Service Provider

In certain situations, sellers or service providers may cancel an order or booking due to:

• Product unavailability.
• Equipment breakdown.
• Staff unavailability.
• Severe weather conditions.
• Safety concerns.
• Operational emergencies.

Customers will be notified promptly, and eligible refunds or rescheduling options will be offered where applicable.

Refunds for Cancelled Orders

If a cancellation request is approved before dispatch or before the service begins, eligible refunds will generally be processed to the original payment method.

Refund processing timelines depend on the payment provider and are explained in our Return & Refund Policy.

Non-Cancellable Orders

The following may not be eligible for cancellation:

• Orders already shipped.
• Completed service bookings.
• Customized or special-order products.
• Perishable agricultural products.
• Products marked as "Non-Cancellable."
• Digital or downloadable services, if introduced in the future.

Customer Responsibilities

Customers are responsible for:

• Reviewing order details before confirming purchases.
• Providing accurate delivery and contact information.
• Cancelling orders or bookings within the permitted timeframe.
• Being available for scheduled services.
• Cooperating with customer support during the cancellation process.

Force Majeure

Kisanbhoomi shall not be held liable for delays, cancellations, or service interruptions caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Cyclones
• Earthquakes
• Government restrictions
• Strikes
• Public emergencies
• Transportation disruptions
• Network failures

In such situations, affected bookings may be rescheduled or cancelled depending on operational feasibility.

Changes to this Policy

FLTY Services Private Limited reserves the right to modify or update this Cancellation Policy at any time.

Any changes will be published on the Kisanbhoomi website and mobile application with an updated effective date.

Continued use of the platform after such updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding cancellations or need assistance with cancelling an order or booking, please contact us.

FLTY Services Private Limited

Kisanbhoomi Customer Support

Email: support@fltyservices.in

Website: https://fltyservices.in

Customer Support: +91 96112 09174

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)