Shipping & Delivery Policy

Welcome to Kisanbhoomi, operated by FLTY Services Private Limited.

This Shipping & Delivery Policy explains how we process, ship, and deliver products purchased through the Kisanbhoomi website and mobile application. It also outlines important information regarding delivery timelines, shipping charges, order tracking, and customer responsibilities.

This policy applies to all eligible product purchases made through Kisanbhoomi. Service bookings such as machinery rentals, workforce bookings, veterinary consultations, and other appointment-based services are governed by their respective booking schedules and are not subject to physical shipping.

By placing an order through Kisanbhoomi, you acknowledge that you have read, understood, and agree to this Shipping & Delivery Policy.

Shipping Coverage

Kisanbhoomi delivers eligible products across various locations in India through trusted logistics partners.

Product availability and delivery coverage may vary depending on:

• Delivery location
• Product category
• Seller availability
• Courier service availability
• Government restrictions
• Remote or rural serviceability

Certain products may only be delivered within selected states or regions due to applicable regulations.

Order Processing

Orders are processed after successful payment confirmation or order verification for eligible Cash on Delivery (COD) orders.

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.

Processing times may be extended during:

• Peak shopping seasons
• Agricultural demand periods
• Government holidays
• Severe weather conditions
• Unexpected operational disruptions

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Shipping charges may vary depending on:

• Product weight
• Package dimensions
• Delivery location
• Seller location
• Delivery method
• Promotional offers or free shipping campaigns

Any applicable shipping charges will be clearly shown before you confirm your order.

Estimated Delivery Time

Estimated delivery timelines depend on the product, seller, and destination.

Typical delivery estimates are:

• Metro Cities: 2–5 Business Days
• Urban Areas: 3–7 Business Days
• Rural Areas: 5–10 Business Days
• Remote Locations: 7–15 Business Days

Delivery times are estimates and may vary due to circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive shipment confirmation through SMS, email, or in-app notifications (where applicable).

Tracking information may include:

• Tracking Number
• Courier Partner
• Shipment Status
• Estimated Delivery Date

Customers can also track their orders through the My Orders section of the Kisanbhoomi platform.

Delivery Attempts

Our logistics partners may make multiple delivery attempts before returning a shipment.

If delivery cannot be completed due to:

• Incorrect address
• Customer unavailable
• Invalid contact information
• Refusal to accept delivery

the order may be returned to the seller.

Additional shipping charges may apply for re-delivery where applicable.

Delivery Restrictions

Certain products may have delivery restrictions due to legal or safety requirements.

These may include:

• Pesticides
• Fertilizers
• Crop protection chemicals
• Hazardous agricultural products
• Regulated farming inputs

Delivery of such products is subject to applicable central and state regulations.

Delayed Deliveries

Although we strive to deliver orders within the estimated timeline, delays may occur due to:

• Heavy rainfall
• Floods
• Cyclones
• Natural disasters
• Government restrictions
• Public holidays
• Transportation disruptions
• Seller delays
• Courier delays

Kisanbhoomi will make reasonable efforts to keep customers informed regarding significant delays.

Damaged or Missing Shipments

If you receive:

• Damaged packaging
• Broken products
• Missing items
• Leaking containers
• Incorrect products

please notify our customer support within 48 hours of delivery.

Supporting photographs may be requested for verification.

Customer Responsibilities

Customers are responsible for:

• Providing an accurate delivery address.
• Providing a valid mobile number.
• Being available to receive the shipment.
• Inspecting the package upon delivery.
• Reporting delivery issues promptly.

Failure to provide accurate delivery information may result in delivery delays or additional charges.

Service Bookings

The following services are appointment-based and are not subject to shipping:

• Drone Spraying Services
• Tractor Services
• Harvester Services
• Workforce Booking
• Veterinary Consultation
• Crop Advisory Services

Delivery timelines for these services depend on provider availability, booking confirmation, weather conditions, and operational requirements.

International Shipping

Currently, Kisanbhoomi delivers products only within India unless otherwise specified.

International shipping services are not presently available.

Changes to this Policy

FLTY Services Private Limited reserves the right to update or modify this Shipping & Delivery Policy at any time.

Updated versions will be published on the Kisanbhoomi website and mobile application along with the revised effective date.

Continued use of the platform after such updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team.

FLTY Services Private Limited

Kisanbhoomi Customer Support

Email: support@fltyservices.in

Website: https://fltyservices.in

Customer Support: +91 96112 0917

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)