Return & Refund Policy

Welcome to Kisanbhoomi, operated by FLTY Services Private Limited.

We strive to ensure that every product and service purchased through Kisanbhoomi meets our quality standards. This Return & Refund Policy explains the eligibility, procedures, and timelines for returns, replacements, cancellations, and refunds for products and services available on our platform.

This policy applies to all purchases made through the Kisanbhoomi website and mobile application, including agricultural products, machinery bookings, workforce services, veterinary consultations, and other eligible services.

By placing an order or booking a service through Kisanbhoomi, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.

Return Eligibility

At Kisanbhoomi, we aim to deliver quality products to our customers. Customers may request a return if the delivered product:

• Is damaged during transit.
• Is defective or not functioning as intended.
• Is expired at the time of delivery.
• Is different from the product ordered.
• Has missing items or accessories.
• Is delivered in an incorrect quantity.

Return requests must generally be submitted within 7 calendar days from the date of delivery unless otherwise specified on the product page.

Returned products must be unused, unopened, in their original packaging, and accompanied by the original invoice or proof of purchase.

Non-Returnable Products

Certain products cannot be returned due to safety, hygiene, legal, or regulatory requirements. These include:

• Opened or used pesticides
• Opened fertilizers
• Crop protection chemicals
• Seeds with opened or damaged packaging
• Plant growth regulators
• Live plants and saplings
• Perishable agricultural products
• Livestock listed through Dhana
• Produce sold through SaleBaby
• Customized or made-to-order products
• Products damaged after delivery due to misuse or improper storage
• Any item marked as Non-Returnable on the product page

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, leaking, expired, incorrect, or incomplete product, please notify Kisanbhoomi within 48 hours of delivery.

To help us process your request, you may be asked to provide:

• Photographs of the product.
• Images of the packaging.
• A short description of the issue.
• Order number or invoice details.

Our team will review the request and inform you of the next steps.

Replacement Policy

Eligible products may be replaced if:

• A wrong product was delivered.
• The product was damaged during shipping.
• The product has a manufacturing defect.
• Items are missing from the package.
• The delivered product does not match the product description.

Replacement requests are subject to product availability. If a replacement is unavailable, an eligible refund may be offered.

Refund Policy

Refunds may be approved in situations including:

• Order cancellation before dispatch.
• Approved return requests.
• Products that are unavailable after purchase.
• Orders cancelled by the seller.
• Delivery failures due to operational reasons.
• Eligible service booking cancellations.

Refunds will be issued to the original payment method used during the purchase whenever possible.

Cancellation & Refunds

Customers may cancel eligible orders before they are dispatched.

If an order has already been shipped, cancellation may not be possible. In such cases, customers may request a return after delivery if the product qualifies under this policy.

Refund eligibility for cancelled orders depends on the order status and applicable conditions.

Service Booking Refunds

This policy also applies to eligible service bookings made through Kisanbhoomi, including:

• Drone Spraying Services
• Tractor Services
• Harvester Services
• Workforce Booking
• Veterinary Consultation Services

Refunds may not be available if:

• The service has already been completed.
• The customer fails to attend the scheduled appointment.
• Incorrect booking details were provided by the customer.
• The cancellation is made after the permitted cancellation period.

Where services are cancelled by the service provider or due to unavoidable operational reasons, eligible refunds will be processed.

Return Process

To initiate a return:

1. Log in to your Kisanbhoomi account.
2. Go to My Orders.
3. Select the order you wish to return.
4. Click Return or Request Refund.
5. Select the appropriate reason.
6. Upload supporting photographs if requested.
7. Submit your request.

Our customer support team will review your request and provide updates throughout the process.

Refund Processing Time

Once a refund has been approved, it will generally be processed within the following timelines:

• UPI Payments: 2–5 Business Days
• Credit/Debit Cards: 5–10 Business Days
• Net Banking: 5–10 Business Days
• Wallet Payments: 1–3 Business Days
• Cash on Delivery (COD): Bank Transfer after verification

Actual processing times may vary depending on your bank or payment service provider.

Seller Verification

For products sold by third-party sellers, return and refund requests may require seller verification before approval.

Kisanbhoomi reserves the right to inspect returned products and verify claims before processing refunds or replacements.

Refused or Invalid Claims

Return or refund requests may be declined if:

• The product has been used or altered.
• The original packaging is missing.
• The return request is submitted after the allowed period.
• The damage occurred after delivery due to improper handling.
• False or misleading information has been provided.
• The product is listed as non-returnable.

Limitation of Liability

Kisanbhoomi acts as a technology platform connecting buyers with sellers and service providers.

FLTY Services Private Limited shall not be responsible for losses arising from:

• Improper use of agricultural products.
• Delays caused by weather, transportation, or logistics.
• Crop loss resulting from incorrect application of products.
• Service delays caused by circumstances beyond reasonable control.

Changes to this Policy

FLTY Services Private Limited reserves the right to modify or update this Return & Refund Policy at any time.

Any updates will be published on the Kisanbhoomi website and mobile application along with the revised effective date.

Continued use of the platform after such updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, replacement, cancellation, or refund request, please contact us.

FLTY Services Private Limited

Kisanbhoomi Customer Support

Email: support@fltyservices.in

Website: https://fltyservices.in

Customer Support: +91 96112 09174

Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)