Privacy Policy

Welcome to Kisanbhoomi, operated by FLTY Services Private Limited.

At FLTY Services Private Limited, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you access or use the Kisanbhoomi website, mobile application, and related agricultural services.

Kisanbhoomi is an integrated agricultural platform that provides e-commerce services, machinery booking, workforce booking, veterinary consultations, crop advisory, agri-store discovery, and peer-to-peer marketplaces including Dhana and SaleBaby. To deliver these services efficiently and securely, we may collect certain personal, technical, and transactional information.

This Privacy Policy applies to all users of the Kisanbhoomi platform, including customers, farmers, sellers, service providers, veterinary professionals, machinery operators, workforce providers, and visitors who access our website or mobile application.

By creating an account, browsing our platform, purchasing products, booking services, listing products, or otherwise using Kisanbhoomi, you acknowledge that you have read, understood, and agree to this Privacy Policy and our Terms & Conditions.

If you do not agree with this Privacy Policy, please discontinue the use of our website, mobile application, and related services.

Information We Collect

At Kisanbhoomi, we collect information necessary to provide our agricultural marketplace, booking services, customer support, and platform functionality. The information we collect depends on the services you use and your interactions with our platform.

The categories of information we may collect include the following:

Personal Information

When you register or use our platform, we may collect personal information such as your full name, mobile number, email address, profile photograph, date of birth (where applicable), and other information you voluntarily provide.

Account Information

We collect account-related information including your login credentials, mobile OTP verification status, language preference, account settings, and profile details to help manage and secure your account.

Address Information

To process orders and provide location-based services, we may collect your residential address, delivery address, billing address, village or town, district, state, PIN code, and country.

Identity Verification Information

For certain regulated products or services, we may request government-issued identification or other documents as required by applicable laws. This may include agricultural licenses, farmer identification details, GST information for businesses, or other documents necessary for verification.

Order & Transaction Information

When you purchase products through Kisanbhoomi, we collect information related to your orders, invoices, payment status, delivery status, refunds, and transaction history.

Booking Information

If you book agricultural machinery, workforce services, veterinary consultations, or other services through our platform, we collect booking details such as service type, preferred schedule, location, and booking history.

Marketplace Information

If you create listings on Dhana or SaleBaby, we collect information related to your listings, including descriptions, photographs, pricing, category information, and communication associated with the listing.

Device Information

We may automatically collect technical information such as your device model, operating system, browser type, IP address, application version, device identifiers, network information, and crash reports to improve platform performance and security.

Location Information

With your permission, Kisanbhoomi may collect your device's location to provide nearby agricultural stores, machinery providers, workforce services, delivery assistance, and other location-based features. You may disable location access through your device settings; however, some services may not function properly.

Usage Information

We collect information about how you interact with our platform, including pages visited, products viewed, search history, booking activity, browsing preferences, and other usage analytics to improve our services.

Communication Information

When you contact our customer support team or communicate through the platform, we may collect emails, chat messages, support requests, reviews, ratings, and feedback submitted by you.

Payment Information

Payments are processed securely through authorized payment partners. Kisanbhoomi does not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials. We may receive limited payment-related information such as transaction IDs, payment status, refund status, and payment method used.

Information Collected Automatically

When you visit our website or mobile application, certain information may be collected automatically through cookies and similar technologies. This may include browser information, device information, IP address, session data, performance metrics, analytics information, and error logs to help us maintain and improve our services.